1. Commitment to privacy protection
Laws regarding the protection of personal data will change within the European Union as of May 25, 2018.
In this context, we are updating our Privacy Policy and Terms of Use. We would like to draw your attention to your rights regarding the personal data we collect and use. You may decide to modify or delete the information you share with us at any time.
Personal data (e.g., email, name, etc.) refers to information collected on our site, at Leader Hôtels group properties, or transmitted by our external service providers (booking engines, etc.) that allows you to be identified as a natural person.
This personal data protection policy is part of the general terms and conditions governing our hotel services. By accepting our general terms and conditions, you expressly agree to the provisions of this personal data protection policy, in accordance with the General Data Protection Regulation (GDPR).
Our current partners and/or subcontractors are: Hertz, D-Edge, PayPal, I-planet, Travelport, NP6, and Assurever.
We may update this privacy policy periodically. Therefore, we encourage you to check this page regularly.
2. What personal data is collected?
By browsing our Site, participating in one of our contests, or arriving at one of the hotels in our chain, you may be required to provide us with personal data directly.
On our Site, mandatory information is marked with an asterisk as it is essential for processing your request. Other information is optional and is intended to help us get to know you better and offer you tailored services and/or products.
We collect and process your name, first name, email address, physical address, phone number, credit card number, IP address, connection data, and browsing data. Some data is collected automatically based on your actions on the Site.
You may also provide various personal data through our partners, such as when booking a hotel room, a hotel + flight package, or by following us on various social media platforms. In such cases, we encourage you to review the privacy policy of each of these partners.
Sensitive transactions (such as bank details) are transmitted using secure encryption and authentication algorithms. These secure transactions can be identified by the presence of a closed padlock icon in most browsers.
More specifically, please note that for payment purposes, bank details are collected and may be stored by our payment service providers.
However, we cannot control all risks associated with the operation of the Internet and wish to draw users' attention to the potential risks inherent in its use and functionality.
We currently outsource the sending of our emails and newsletters to NP6. We encourage you to review their privacy policy.
3. What do we do with your personal data?
By subscribing to our newsletter, you agree to receive our best travel deals in the islands under the name Des Hotels & Des Îles or that of one of the hotels in our chain.
You may therefore receive:
- Our best offers of the week
- A special offer for your birthday
- Flash sales
- Invitations to participate in contests with stays to be won
- Offers for themed stays such as honeymoons, golf trips, family vacations, etc.
- Offers for stays at a specific destination…
Personal data collected directly is never sold, shared, or lent to companies outside of Des Hôtels & Des Iles and the hotels within our chain. You can unsubscribe from any of our emails by clicking the link at the bottom of the message.
Data concerning persons under 18 years of age may only be provided to us by an adult. Please ensure that your children do not send us any personal data without your permission. If such a transmission occurs, you may contact us to have this information deleted.
4. Retention of your personal data
We only retain your personal data for the period necessary for the purposes set out here or in accordance with the provisions of Law No. 2018-493 of June 20, 2018, regarding the protection of personal data.
5. Security and confidentiality of your personal data
We are committed to taking the necessary measures to ensure data confidentiality and prevent disclosure to unauthorized third parties. In the event of a data transfer to authorized third parties, we take appropriate measures to ensure the security of the transfer.
6. Sharing your personal data
The personal data collected by our services may be shared with our subcontractors and service providers, located both inside and outside the European Union, whom we engage for account management, order fulfillment, and the provision of services offered through the site.
7. Your rights regarding your personal data and contacts
We want you to remain in control of how we use your personal data. You can:
Request a copy of the personal information we hold about you;
Notify us of any changes to your personal data, or ask us to modify any personal data we hold about you;
In certain situations, you may ask us to erase, block, or restrict the processing of the personal data we hold about you, or object to specific ways in which we use your personal data.
In certain situations, you may also ask us to send the personal data you have provided to us to a third party.
When we use your personal data based on your consent, you have the right to withdraw that consent at any time in accordance with applicable laws. Furthermore, when we process your personal data for legitimate interests or in the public interest, you may object to our use of your personal data at any time, subject to applicable laws.
All the rights listed above may be exercised by providing proof of your identity by any means:
You have the right to access and rectify information concerning you upon simple written request. For any request regarding your rights, please send:
- an email to the following address: info@deshotelsetdesiles.com or
- by mail sent to the following address:
Société Leader SARL, trading as Des Hôtels & Des Îles
Personal Data Processing
120 rue La Boétie – 75008 Paris – France
We will process your request in accordance with applicable law.
In the event of any issues, you may also file a complaint with the CNIL via their website at www.cnil.fr or by mail at the following address:
CNIL – 3 place de Fontenoy – TSA 80715 – 75334 Paris Cedex 07.
Exercising your rights is free of charge, excluding any potential costs related to postage or third-party assistance.
8. Information regarding the BLOCTEL service
In accordance with Article L.223-2 of the Consumer Code, customers have the right to register on the telephone solicitation opt-out list available via the following link: www.bloctel.gouv.fr/, managed by the company Opposetel under a public service delegation.